Your organization has employees focused on answer customer calls. Whether the focus is sales or support, the goals are usually simple: get calls answered quickly, deliver great service and move on to the next call or task. It sounds easy, but for many small businesses, it’s hard to see what’s happening from moment to moment and even harder to quantify results. That’s exactly why we developed Nuvia Call Center. It’s a call management tool that helps businesses manage incoming call volumes (with agent groups and announcements) across multiple employees, even multiple locations. Instantly see call volume, gracefully manage traffic spikes and measure employee productivity. Whether a business is growing rapidly or aggressively managing costs, Nuvia Call Center delivers the tools to track who is doing what, when and how well. Nuvia Call Center helps you exceed your customer’s expectations by managing what’s happening right now and spot longer term trends that drive cost and profitability.
Because Nuvia Call Center is part of the Kandy Business Solutions cloud, there is no expensive hardware to purchase or maintain.
Access Nuvia Call Center from virtually any PC or Mac using just a web browser.
Compatible with the Nuvia Attendant Console, organizations can control handset costs while providing advanced features to agents.
Real-time statistics delivered via the Nuvia Call Center wallboard help keep agents motivated and supervisors informed.