Many organizations struggle to manage peaks and valleys in their incoming call volumes. They can’t afford to have extra staff for occasional peaks but can’t afford to have customers hanging-up or allow voicemails to pile up (and sometimes get forgotten). Nuvia’s Group Calling Services provide simple tools to “stack” calls for a minute or two, until staff free-up. Music on hold keeps caller engaged and virtual wallboards (via PC screen) helps staff keep track of callers waiting and distribute calls across staff members effectively. Nuvia has basic and advanced calling services built right into the solution so it won’t blow the budget.
For organizations that just need basic call queueing and call distribution:
For organizations that need call queueing and distribution with visibility and reporting: