Nuvia Cloud UC provides a sophisticated yet simple to use automated attendant, the Nteract Virtual Receptionist assists organizations of any size, to greet and route incoming calls. Ideal for high-volume call environments or after-hours and overflow call routing, the Nteract Virtual Receptionist can be your organization’s primary answering point or supplement a live receptionist.
Incoming callers are greeted with a professional greeting you record, callers can route themselves based on menu choices you define. Sub menus offer callers the opportunity to further guide themselves to a specific department or individual. Menus can be tailored to business hours, time of day or holidays to assure that callers are offered the most appropriate choices.
“Good Morning, thank you for calling Avrum Group. To reach our Sales Department Press one, For Customer Service Press two….
The Nteract Virtual Receptionist is flexible enough to meet the needs of almost any organization, regardless of the industry or trade. Your organization will appear professional and callers will be receive immediate attention. The Virtual Receptionist can also support creative deployments such as offering a back-door to your organization so staff or partners to efficiently route themselves without tying up staff that need to stay focused on customers.
An intuitive web portal makes it easy to define menu structures and routing selections. Multiple schedule options simplify call management at different times of day, day of the week and during holidays. The Nteract Virtual Receptionist can easily manage large volumes of incoming calls and provide multiple levels of call handling for any business environment.